Returns & Exchanges Policy

We want to make your return experience with us as simple as possible. We accept returns for 30 days after your order is delivered so long as:

1. Your returned shoes must be unworn, undamaged, in re-sellable condition, and in the original shoebox (and shipped back with a box covering the original shoebox).

2. Your return request is submitted within 30 days of receiving your order.

3. The customer's first return/exchange shipping costs will be on us. We will provide a pre-paid shipping label. As soon as our warehouse receives the product back, we will ship out the new requested item.

A restocking fee of up to 80% can be charged for damaged and/or worn shoes/original shoebox. 

We reserve the right to refuse any returns that do not meet these conditions. 

Items marked "All sales are final - No returns" and Mystery boxes are FINAL SALE and are not eligible for return or exchange. 

Timing
Please allow 2-4 business days once your return is delivered for us to process and issue a refund to your original payment method.

Refunds
Please allow up to 2 weeks for your refund to process. Refund timing is dependent on your bank/card and how long it takes for them to process refunds. If you have not received your refund after this 2 week period, please contact us.

Return Label

To start you return/exchange process, please contact us and we will send you a pre-paid return label.

Defective or Incorrect Products
If there was a problem with your order and you received an incorrect or defective item, please contact us right away by phone (561) 922-6850. We are open Monday - Friday, 9AM - 5PM EST.