TOP Frequently asked questions
Our shipping days are Monday - Friday (excluding holidays).
Your order will be processed and shipped out within 1-2 business day. We/UPS DOES NOT ship on Saturdays, Sundays, or on Federal Holidays.
Our shipping days are Monday - Friday (excluding holidays).
Your order will be processed and shipped out within 1-2 business day. We/UPS DOES NOT ship on Saturdays, Sundays, or on Federal Holidays.
Once your order has shipped, you will receive an email with your tracking information.
You can also track your order on our Order Lookup page.
Once your order has shipped, you will receive an email with your tracking information.
You can also track your order on our Order Lookup page.
We are happy to accept returns for merchandise that is unworn, undamaged, or defective for a refund or exchange within 30 days of the original purchase.
Please try on footwear only on carpeted surfaces to avoid damage. Shoes must be returned in their original packaging and should not show any visible signs of wear.
Final sale items may not be returned or exchanged.
To start your return or exchange process, please contact us here.
We are happy to accept returns for merchandise that is unworn, undamaged, or defective for a refund or exchange within 30 days of the original purchase.
Please try on footwear only on carpeted surfaces to avoid damage. Shoes must be returned in their original packaging and should not show any visible signs of wear.
Final sale items may not be returned or exchanged.
To start your return or exchange process, please contact us here.
FAQ
We strive to process and ship orders as quickly as possible through our automated warehouse system. Unfortunately, this means we cannot guarantee any changes or cancellations once your order has been placed.
Please review your order and order confirmation email carefully to ensure it is correct. If you find any errors, contact our customer service team immediately, and we'll do our best to assist you before the order is processed.
We strive to process and ship orders as quickly as possible through our automated warehouse system. Unfortunately, this means we cannot guarantee any changes or cancellations once your order has been placed.
Please review your order and order confirmation email carefully to ensure it is correct. If you find any errors, contact our customer service team immediately, and we'll do our best to assist you before the order is processed.
Once we receive your returned item, it typically takes 2-7 business days to process your refund or exchange. You'll receive a confirmation email once your refund has been issued or your exchange has been shipped. Please allow additional time for your bank to process the refund to your original payment method. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.
Once we receive your returned item, it typically takes 2-7 business days to process your refund or exchange. You'll receive a confirmation email once your refund has been issued or your exchange has been shipped. Please allow additional time for your bank to process the refund to your original payment method. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.
Our shipping days are Monday - Friday (excluding holidays).
Your order will be processed and shipped out within 1-2 business day. We/UPS DOES NOT ship on Saturdays, Sundays, or on Federal Holidays.
Our shipping days are Monday - Friday (excluding holidays).
Your order will be processed and shipped out within 1-2 business day. We/UPS DOES NOT ship on Saturdays, Sundays, or on Federal Holidays.
Currently, we only ship within the continental United States.
Currently, we only ship within the continental United States.
Thank you for your interest in selling our shoes!
To get started, please visit our wholesale website ISLAND FOOTWEAR and fill out the registration form. Once your application is reviewed and approved, you'll gain access to our wholesale catalog and pricing. If you have any questions or need assistance during the process, feel free to contact our wholesale support team. We look forward to partnering with you!
Thank you for your interest in selling our shoes!
To get started, please visit our wholesale website ISLAND FOOTWEAR and fill out the registration form. Once your application is reviewed and approved, you'll gain access to our wholesale catalog and pricing. If you have any questions or need assistance during the process, feel free to contact our wholesale support team. We look forward to partnering with you!
Our warehouse is strategically situated in Tennessee, ensuring fast shipping to most areas in the contiguous United States.
Our warehouse is strategically situated in Tennessee, ensuring fast shipping to most areas in the contiguous United States.
still have questions?
Please don't hesitate to contact our customer service team for assistance.